Refund policy

🧾 Refund Policy – Kayey Crochet Patterns

At Kayey, we are proud to offer high-quality, easy-to-follow crochet patterns delivered instantly in digital format. Please read our refund policy carefully before making a purchase.

📌 Digital Products Only

All items sold on our store are digital crochet patterns (PDF format). No physical products will be shipped.

❌ No Refunds on Digital Downloads

Due to the nature of digital content, all sales are final. Once a pattern has been downloaded, we cannot offer refunds, exchanges, or cancellations. This policy is in place to protect our designs from unauthorized use.

📩 Accidental Purchase or Download Issues?

If you:

• Purchased a pattern by mistake

• Did not receive the download link

• Encountered any issues accessing your files

Please contact us at 📧 Support@Kayey.shop within 7 days of purchase. We’ll be happy to assist you and ensure you receive what you paid for.

🧶 Need Help with a Pattern?

If you have any questions or need guidance while following one of our patterns, don’t hesitate to reach out — we’re here to help!